Shipping & Handling Policy – EmarketOn

Thank you for shopping at EmarketOn. We want to make sure you receive your Towels, Bath Rugs, and Shower Curtains as quickly and smoothly as possible. Please read this Shipping & Handling Policy carefully before placing your order.

1. Processing Time

• Order processing: All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

• Order confirmation: You will receive an order confirmation email immediately after placing your order.

• Shipping notification: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please note: Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Time

Shipping times vary depending on your location. The estimated delivery times below begin after your order has been processed and shipped.

Important notes:

• These are estimated delivery times, not guarantees. Actual delivery may vary due to carrier delays, customs processing, or other factors beyond our control.

• During peak seasons (holidays, sales events), shipping times may be longer than usual.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

• The destination of your order

• The total weight of the items in your cart

• The shipping method selected (if multiple options are available)

You will see the exact shipping cost before you complete your purchase. There are no hidden fees.

Free shipping: We may offer free shipping promotions from time to time. Any free shipping offer will be clearly displayed on our website and applied automatically at checkout when eligible.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

• A tracking number

• A direct tracking link

You can also track your order on our Track Your Order page. Please allow 24–48 hours after receiving your tracking number for the tracking information to become active on the carrier's website.

5. Carriers We Use

We work with reliable shipping carriers to deliver your orders, including but not limited to:

• USPS

• FedEx

• UPS

• DHL

• Local postal services in your country

The carrier used for your order will depend on your location and the size/weight of your package.

6. Customs, Duties, and Taxes

Important for international customers:

• Prices on our website: All prices are listed in USD (US Dollars) and do not include customs duties, taxes, or import fees.

• Responsibility: You are responsible for any customs duties, VAT, or other import fees that may be charged by your country's customs office.

• Delivery delays: Customs processing may cause delays beyond our estimated shipping times. We have no control over these delays.

• Refused shipments: If you refuse to pay customs fees and the package is returned to us, we will refund your order minus the original shipping costs and any return shipping fees charged to us.

Please contact your local customs office for more information about potential fees before placing your order.

7. Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

• If you realize you made a mistake in your shipping address, please contact us immediately at emarketonmall@outlook.com.

• If your order has not yet been shipped, we may be able to correct the address.

• If your order has already been shipped, we cannot change the address. The package may be returned to us, and you will be responsible for any additional shipping fees to resend it.

8. Lost or Delayed Packages

• Lost packages: If your tracking number shows "Delivered" but you have not received your package, please contact the carrier directly. We will provide any necessary documentation to assist you in filing a claim.

• Delayed packages: We are not responsible for delays caused by the carrier, customs, weather, or other circumstances beyond our control.

If your package has not arrived within the estimated timeframes above, please contact us at emarketonmall@outlook.com and we will help you investigate.

9. Multiple Shipments

If you order multiple items, they may be shipped separately depending on availability and warehouse locations. You will receive separate tracking information for each shipment.

10. Contact Us

If you have any questions about shipping, please contact us at:

Email: emarketonmall@outlook.com

Please include your order number in your email for faster assistance.

EmarketOn
Refresh your bath, renew your day.